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ELH VPN CLOUD // REFUND POLICY

Refund Policy

This English version is provided for convenience. If it differs from the Traditional Chinese version, the Chinese version prevails.
Last updated: November 11, 2026

1. No auto-renewal

Every pack is a one-time payment. There are no subscriptions and nothing renews automatically.

2. When you get a full refund

  1. The pack is completely unused (its validity has not started and no data has been used) and you ask within 7 days of payment.
  2. You were charged twice or overcharged because of a system error.
  3. The Service was interrupted for more than 24 consecutive hours for reasons attributable to us and your pack could not be used as a result.

3. Partial refunds

For long interruptions attributable to us, or if we discontinue the Service, the unused part is refunded based on the lower of the remaining-data ratio and the remaining-validity ratio.

4. When we do not refund

  1. The pack has been used (its validity has started or data has been used) and neither section 2 nor 3 applies.
  2. You cannot use the Service because of your own network or device, or third-party website policies (for example, region restrictions on streaming platforms).
  3. Your account was suspended for breaking the prohibited-use rules in our Terms of Service.
  4. The daily free quota (it is free, so no payment is involved).

5. How to ask for a refund

Email support@easylifehub.net with your account email, the order number (shown in the member center) and the reason. We reply within 3 working days.

6. How and when you are refunded

  • To your original payment method: credit-card refund via ECPay, or refund to your PayPal account.
  • The time it takes to reach you depends on your card issuer or PayPal, usually 7–14 working days.
  • Once refunded, the pack is revoked immediately (for partial refunds, it is reduced proportionally).
  • Any payment-provider fees that are not returned are absorbed by us, not charged to you.

7. Payment disputes

If you open a dispute directly with your card issuer or PayPal, the pack is paused while the dispute is open and is restored or revoked depending on the outcome. Contacting support first is usually faster.