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ELH VPN CLOUD // TERMS

Terms of Service

This English version is provided for convenience. If it differs from the Traditional Chinese version, the Chinese version prevails.
Last updated: November 11, 2026

1. Service provider

The “ELH VPN Cloud” service (the “Service”) is operated by days野手創工作室 (Tianye Handcraft Studio; Taiwan business registration no. 41252628; address: No. 1, Ln. 1, Jixiang 8th St., Yichang Village, Ji’an Township, Hualien County, Taiwan; “we” or “us”) and is provided through the EasyLifeHub website (https://vpn.easylifehub.net) and our official apps. Support: support@easylifehub.net.

2. The Service

  1. The Service provides an encrypted network connection based on the WireGuard® protocol (the “VPN connection”), relaying your internet traffic through our servers.
  2. Available apps are those listed in the Downloads section of our website. Platforms not marked “Released” (for example Windows or the browser extension) are not yet available.
  3. Server regions, numbers and status are shown live under “Status” on our website and may change for maintenance, failures or operational needs.
  4. We do not guarantee access to any particular website, streaming platform or region-restricted content, or any particular speed. Quality depends on your own network, server load and third-party website policies.

3. Accounts

  1. You must sign up with a valid email address and verify it. One account may register several devices, but only one device may be connected at a time.
  2. Keep your password safe; you are responsible for losses caused by failing to do so. Tell support immediately if you suspect unauthorized use.
  3. If you are under 18, you need your legal guardian’s consent to use the Service.

4. Daily free quota

  1. Registered members may use the Service free for 3 minutes (180 seconds) or 50 MB per day, whichever runs out first. The quota resets at 00:00 Taiwan time and unused quota does not carry over.
  2. The free quota is per account; installing several apps does not add extra quota.
  3. We may suspend or adjust the free quota for capacity or abuse-prevention reasons, with notice on our website.

5. Prepaid packs

  1. Packs are one-time prepaid purchases. They never auto-renew and are not subscriptions.
  2. The data allowance, validity and start rule of each pack are as shown on our website / checkout page at the time of purchase. Later product changes do not affect packs you have already bought.
  3. Packs marked “from first connection” start their validity when you first connect using that pack; other packs take effect once payment is confirmed.
  4. Data is counted as 1 GB = 1,000,000,000 bytes, metered by our servers from actual traffic. When the data is used up or the validity ends, service stops automatically with no extra charge.
  5. If you hold several packs, they are used in this order: active packs with an expiry date (earliest expiry first); then packs without an expiry date; packs not yet started are started in order of purchase.
  6. Refunds are handled under our Refund Policy.

6. Payment

  1. Users in Taiwan pay by credit card via ECPay; users outside Taiwan may use PayPal. We never store your card number.
  2. A payment counts as made once the payment provider notifies us and we confirm it. Packs are not activated before confirmation.

7. Prohibited use

You must not use the Service to do any of the following. If you do, we may stop the Service immediately and revoke your packs without refund, and we will cooperate with the authorities as required by law:

  1. Anything that breaks the laws of Taiwan (R.O.C.) or where you are, including fraud, money laundering, distributing child sexual exploitation material, or infringing intellectual property rights.
  2. Sending spam, network attacks (DDoS, scanning, intrusion), distributing malware, credential stuffing or mass automated sign-ups.
  3. Circumventing third-party security measures or improperly scraping data at scale in a way that harms others.
  4. Reselling, renting or sharing your account, or running a public proxy.
  5. Interfering with or damaging the Service, its servers or other users.

To prevent abuse, we may restrict unusual traffic, ports or destinations.

8. Changes, interruptions and termination

  1. We do our best to keep the Service stable but do not guarantee it will never be interrupted. We will announce planned maintenance in advance where possible.
  2. We are not liable for interruptions caused by events beyond our control, such as force majeure, upstream networks or orders from authorities. Long interruptions attributable to us are handled under the Refund Policy.
  3. You may request account deletion at any time in the member center. If we discontinue the Service, we will announce it on our website in advance and refund unused packs pro rata.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from use of, or inability to use, the Service, and our total liability is limited to the amount you actually paid for the pack in dispute. Mandatory provisions such as Taiwan’s Consumer Protection Act prevail.

10. Privacy

We collect and use personal data as described in our Privacy Policy.

11. Changes to these terms

We may change these terms and will post the changes on our website. Material changes that are unfavorable to you will be announced by email or on our website 7 days before they take effect. Changes never reduce your rights in packs you have already bought.

12. Governing law and jurisdiction

These terms are governed by the laws of Taiwan (R.O.C.). The Taiwan Hualien District Court is the court of first instance for disputes arising from these terms, unless the Consumer Protection Act provides otherwise.